VAT Mode:

Return of Products.  Customer shall not return any products to the Company without prior written authorization from the Company and without obtaining from the Company a return authorization number (RMA).  Customer hereby waives any and all claims it might have as to its rights to set-off.  Shipping for the return of products shall be paid by Customer.  If Customer’s claim is valid, then the Company shall pay the shipping to return the repaired or replacement products to Customer, and such shipment shall be at the standard ground transportation rates.  All approved product returns, as permitted by the Company, shall be subject to a twenty-five percent (25%) restocking charge.